Headquarters: Geneva, Switzerland. IATA represents all registered airlines throughout the world and liaises closely with UFTAA. To be accredited by IATA, travel agents have to submit bank guarantees, have IATA trained staff, have secure offices and be easily accessible to the traveling public.
Headquarters: Nice, France. UFTAA represent all registered travel agents throughout the world and liaise closely with IATA.
This Association comprises 18 countries in the region, which come together at least twice per annum to discuss matters of common interest.
Headquarters: Harare, Zimbabwe. This Council comprises all the private sectors of the Tourism Industry of which AZTA is a member. ZCT liaise very closely with ZTA.
Headquarters, Harare, Zimbabwe. This is the Government arm of Environment and Tourism and liaises closely with ZCT.
AZTA has a constitution with a code of conduct to ensure that integrity is not compromised and a high standard of service is delivered with consistency and commitment to the valued traveller.As you can appreciate AZTA’s members are highly qualified to take care of all travel needs, and with all the above associations the general public should feel confident that they are dealing with professional, efficient and financially stable organizations.
All the members listed below are fully paid up and registered with AZTA. The public has the right to be shown the current AZTA certificate, which should be on display. If this certificate is not, then the AZTA secretariat should be contacted to ascertain whether the particular travel agent is a bona fide member of AZTA before any business is undertaken. Thank you for strolling through our web page. Please keep us in mind as this page will be updated as an ongoing service to the general travelling public.
An AZTA Member will tell you about all the available choicces, special promotions and advise on the quality and value of a particular product.
You will be given a wide variety of travel options and quotes from competing travel suppliers
An AZTA Member will source all aspects of your trip, including air tickets, accommodation, car rental and more.
If you experience a problem on your trip an AZTA Member will act on your behalf to put it right
AZTA Professional Travel Consultants use their extensive knowledge and experience to create, sell and manage various travel related products to the corporate and SME market, as well as the travelling public.
AZTA Members understand what you want and understand the extent that the products can deliver. You won’t be dealing with some impersonal voice on the end of the phone but someone who is determined to deliver value.
All AZTA accredited travel agencies and travel Professionals have the experience, training and knowledge to ensure that in every instance you get the best travel package, at the right price.
All the information is at the AZTA Members fingertips and can be sourced in seconds.
AZTA Members are a local business in your area, not an annonymous website. You know how to reach us and who we are.
Unbiased information. We work for you, the consumer, not for the airline or any other travel supplier. Our only objective is to get you the best value and a level of service that ensures that you will come back and see us again.
The Association of Zimbabwe Travel Agents (AZTA) warns travelers to beware of unscrupulous Travel Agencies and/or agents who claim to be AZTA members and are not. Travel agents who do so are intentionally misleading their clients by trying to elevate their business credibility and status. AZTA members adhere to a Code of Conduct that governs the way the members deal with their customers, suppliers and each other. In giving the best possible service, AZTA members not only maintain their own good standing and the association’s but also to the industry as a whole. This assures the customers and suppliers have the assurance of the best quality of service at all times. It is advisable to always use an AZTA-affiliated company for competent service and peace of mind when traveling.
To the Travel Agents
The unauthorized use of the AZTA logo by agents is fraudulent. Unauthorized use of the AZTA logo may lead to legal action being taken against the agent. If in doubt as to whether you are an AZTA member, check that you have paid your annual subscription fee. If you have not, then please remove the AZTA logo from your stationery both online and physical immediately. Once you have been reinstated as a member upon subscription payment, then you may put the logo back on. If you are interested in becoming a member – the application form is on the AZTA website. We welcome new members and will assist wherever possible.
Unsecured credit to customers putting agencies in a difficult position
Would you advance unsecured credit to your clients for over 30 days, as a deal to get their business, without any guarantees? So why is it becoming quite common that travel agencies are being asked to do it by customers? It is now an increasing trend that travel agencies are not being paid by the agreed date and agents face difficulties procuring payment at all in some cases. In every other retail outlet it is cash up front, but not in the travel industry? Travel agencies worldwide have to provide a guarantee with IATA (International Air Transport Association) which is calculated on a set of financial criteria. The guarantee is based on cash sales in each business. This makes cash inaccessible and shows as a liability on the financial statement. If a travel agency defaults on any of their payments to the airlines, IATA offsets their guarantee to recover the amount owing. No one secures a credit facility from the airlines direct; they have to pay cash up front when they purchase an air ticket. There is a vast financial burden placed on agencies, mainly when it is expected that agencies should do it for free, especially when the customer expects the agent to be available for them at any hour. Agencies are expected to continually invest in training their staff and have the latest in technology to provide their passengers with an efficient booking process and account management. Compare the cost of the professional service fee charged to the cost of the transaction and the hours spent of the reservation, it is unreasonable then, for a customer to expect interest free credit facilities for them.
Clients who use an AZTA travel agent desire an in-depth, personal approach and want the advice and expertise of a professional.
This is why an AZTA Travel agent:
How do I choose a travel agent that’s right for me?
Every travel agency is different and accordingly, some are better suited to a given consumer than others. Here are some tips on choosing a travel agent who is right for you.
Go with the Pros: Look for the AZTA label.
Through its continuing education and training programs, AZTA prepares its members to operate high-caliber, competitive businesses.
Tap friends, neighbors and relatives who use an agent they trust. You may want to visit or call several agencies to find the one that best suits your needs. Consider everything from the appearance of the office to the agent’s willingness to listen and answer questions. The best agents want to establish a long-term relationship with a client, not just make one sale.
Many agents have been trained in business management, travel and tourism or geography. Others have supplemented their agency experience with extensive education and training courses.