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AZTA was formed over 60 years ago by a group of travel agents intent on joining forces to become one voice to suppliers and authorities, thereby ensuring it would be represented and respected as an industry player.

AZTA has grown to a membership of 75 throughout Zimbabwe and is registered with the following associations:

IATA - International Air Transport Authority - Headquarters, Geneva, Switzerland. IATA represents all registered airlines throughout the world and liaises closely with UFTAA. To be accredited by IATA, travel agents have to submit bank guarantees, have IATA trained staff, have secure offices and be easily accessible to the traveling public.


Fraudulent use of the AZTA logo.

The Association of Zimbabwe Travel Agents (AZTA) warns travelers to beware of unscrupulous Travel Agencies and/or agents who claim to be AZTA members and are not.
Travel agents who do so are intentionally misleading their clients by trying to elevate their business credibility and status.

AZTA members adhere to a Code of Conduct that governs the way the members deal with their customers, suppliers and each other. In giving the best possible service, AZTA members not only maintain their own good standing and the association’s but also to the industry as a whole. This assures the customers and suppliers have the assurance of the best quality of service at all times. It is advisable to always use an AZTA-affiliated company for competent service and peace of mind when traveling.

To the Travel Agents - The unauthorized use of the AZTA logo by agents is fraudulent. Unauthorized use of the AZTA logo may lead to legal action being taken against the agent. If in doubt as to whether you are an AZTA member, check that you have paid your annual subscription fee. If you have not, then please remove the AZTA logo from your stationery both online and physical immediately. Once you have been reinstated as a member upon subscription payment, then you may put the logo back on.

If you are interested in becoming a member – the application form is on the AZTA website. We welcome new members and will assist wherever possible.

Unsecured credit to customers putting agencies in a difficult position         

Would you advance unsecured credit to your clients for over 30 days, as a deal to get their business, without any guarantees? So why is it becoming quite common that travel agencies are being asked to do it by customers? It is now an increasing trend that travel agencies are not being paid by the agreed date and agents face difficulties procuring payment at all in some cases. In every other retail outlet it is cash up front, but not in the travel industry?

Travel agencies worldwide have to provide a guarantee with IATA (International Air Transport Association) which is calculated on a set of financial criteria. The guarantee is based on cash sales in each business. This makes cash inaccessible and shows as a liability on the financial statement. If a travel agency defaults on any of their payments to the airlines, IATA offsets their guarantee to recover the amount owing. No one secures a credit facility from the airlines direct; they have to pay cash up front when they purchase an air ticket.

There is a vast financial burden placed on agencies, mainly when it is expected that agencies should do it for free, especially when the customer expects the agent to be available for them at any hour.  Agencies are expected to continually invest in training their staff and have the latest in technology to provide their passengers with an efficient booking process and account management. 

Compare the cost of the professional service fee charged to the cost of the transaction and the hours spent of the reservation, it is unreasonable then, for a customer to expect interest free credit facilities for them.  

General Meeting Speech 22 November 2012


As we face the end of our busy year I would like to update you as to what we have been doing on your behalf as your committee and also what you can look forward to in the last quarter of our year.

We have had a very busy and enjoyable year.  We said goodbye to Gwen Joseph who unfortunately left us for greener pastures, but she was replaced by her very efficient daughter Daina, whom I’m sure you will agree is doing a fantastic job.

Over the last few months we have all been so fortunate to see the arrival of new airlines, old airlines and new aeroplanes into our market.  The arrival of the Boeing 787 into Zimbabwe was indeed very exciting. Ethiopian Airline’s “Africa First” made it’s touch down in Harare on Monday the 20th of August 2012.  This was long before the aircraft has been seen at the airports in Europe or America.  The return of KLM Royal Dutch Airline, LAM Air Mozambique and Air Namibia shows that the confidence levels in our Zimbabwean market have grown.  It is a sign that the airlines not only have faith in the traveling public, but also in us travel agents as an industry. We need to maintain our high standards already set. We also welcome SA Express to our Zimbabwean skies.

There is nothing easier than direct flights, especially for families, elderly people and students, all of whom will be enjoying this service.   Competition is very healthy as it gives the passengers the choice of airline.  It uplifts the service levels onboard as well as brings down the fares.  The airlines are also more likely to reward us, their committed agents who spend their day selling seats on the various services by reintroducing commission levels, incentive programmes and educational tours.   

With the coming of the new airlines, as well as our existing airline partners, it was interesting to note that the number of tourists who visited Zimbabwe during the first six months of 2012 had gone up by 17 percent from 637,389 last year to 767,939, the African Development Bank has said. We would hope that this growth rate would continue.

Our Zimbabwe Council for tourism has had a facelift and sees Mr Glenn Stutchbury at the helm. 

We are beginning to see positive results of a dedicated man who has the industry’s future at heart.