Good morning ladies and gentleman and thank you for taking the time out of your busy schedules to be with us today. Thank you again Travelport for sponsoring this event. This is my second AGM in the Chair position and I am looking forward to my final year with you all.

Going through the highlights of 2011/12 I can report back on our AZTA work plan as follows:

AZTA was formed over 60 years ago by a group of travel agents intent on joining forces to become one voice to suppliers and authorities, thereby ensuring it would be represented and respected as an industry player.

AZTA has grown to a membership of 75 throughout Zimbabwe and is registered with the following associations:

IATA - International Air Transport Authority - Headquarters, Geneva, Switzerland. IATA represents all registered airlines throughout the world and liaises closely with UFTAA. To be accredited by IATA, travel agents have to submit bank guarantees, have IATA trained staff, have secure offices and be easily accessible to the traveling public.